Languages covered for CHEER’s Interpretation and Translation Services

Bahasa Indonesia

Nepali

Urdu

Punjabi

Tagalog

Thai

Hindi

Vietnamese

Types of Interpretation and Translation Services  

1. Telephone Interpretation Service (TELIS)

• Via the telephone system which facilitates 3-way voice conference enabling provision of over-the-phone interpretation.
• TELIS can be initiated by ethnic minorities and the public service providers.
• Service users can get immediate interpretation support by calling our TELIS hotlines during operation hours. TELIS Appointment is recommended for lengthy telephone interpretation, such as intake assessments and making applications that involves form-fillings, etc. Appointment should be made at least 3 working days in advance via TELIS hotlines, by fax or email.
• Download TELIS Request Form (Word)
• Download TELIS Request Form (PDF)
• Operation hours for TELIS are from Monday to Sunday 8am to 10pm except public holidays.
• Free of charge 

Bahasa Indonesia	Nepali	Urdu	Punjabi	Tagalog	Thai	Hindi	Vietnamese
3755 6811	3755 6822	3755 6833	3755 6844	3755 6855	3755 6866	3755 6877	3755 6888

2. On-site Interpretation Service (OIS)

*Free for NGOs and Schools*

• Face-to-face interpretation when our interpreters present physically in the same place as the public service providers and the EM residents
• OIS is provided UPON REQUEST BY PUBLIC SERVICE PROVIDERS.
• Public service providers can make appointment via fax (+852 3106 0455)
  or email (tis-cheer@hkcs.org) at least 3 working days in advance.
• Download OIS Request Form (Word)
• Download OIS Request Form (PDF)
• OIS is available from Monday to Friday between 10am-6pm, Saturday from 10am-2pm, except public holidays.
• Service charges for public service providers from Government Departments is as follows:
  • @$100/hour for OIS during operation hour
  • @$200/hour for OIS out of operation hour

3. Simultaneous Interpretation Service (SIS)

*Free for NGOs (see remark) and Schools*

• Face-to-face interpretation when our interpreters present physically in the same place as the public service providers and the EM residents. It gives support to public providers on transmitting essential information to respective groups of EM residents in workshops and seminars.
• SIS is provided UPON REQUEST BY PUBLIC SERVICE PROVIDERS
• Public service providers can send through their request via fax (+852 3106 0455)
  or email (tis-cheer@hkcs.org) at least 21 working days in advance.
• Download SIS Request Form (Word)
• Download SIS Request Form (PDF)
• SIS is available from Monday to Friday between 10am-6pm, Saturday from 10am-2pm except public holidays.
• Service charges for public service providers from Government Departments and NGOs are as follows:
  • @$200/hour for SIS during operation hour
  • @$400/hour for SIS out of operation hour
  • Remark: Some trainings provided by NGOs would be charged

4. Translation Service (TS) 

*Free for NGOs and Schools*

• Providing translation of written communication from English into the respective EM languages
• TS is provided UPON REQUEST BY PUBLIC SERVICE PROVIDERS and；
• For documents where NO SPECIALIZED/PROFESSIONAL TERMINOLOGY involved.
• Public service providers can send through their request via fax (+852 3106 0455)
  or email (tis-cheer@hkcs.org) at least 14 working days in advance.
• Download TS/Proof-reading Service Request Form (Word)
• Download TS/Proof-reading Service Request Form (PDF)
  (Translation for one page of A4 size article (approximately 200 English words), from English to one of the eight respective language/dialects, would take around 14 working days)
• Service charges for public service providers from Government Departments is as follows:
  @$2.00 per One English word to One respective language (Minimum charge is $300)

Proof-reading Service (PS)

*Free for NGOs and Schools*

• Providing proof-reading service on the respective EM languages
• PS is provided UPON REQUEST BY PUBLIC SERVICE PROVIDERS and；
• For documents where NO SPECIALIZED/PROFESSIONAL TERMINOLOGY involved.
• Public service providers can send through their request via fax (+852 3106 0455)
  or email (tis-cheer@hkcs.org) at least 14 working days in advance.
• Download TS/Proof-reading Service Request Form (Word)
• Download TS/Proof-reading Service Request Form (PDF)
• Service charges for public service providers from Government Departments is as follows:
  @$1.00 per One ethnic minority word to English (Minimum charge is $100)

5. WhatsApp & sight Interpretation Services (WSIS)

• Provision of verbal explanation on the meaning of documents from English to the eight respective languages/ dialects.
• Ethnic minorities can bring along with the document and visit our centre during CHEER drop-in hours.
• CHEER drop-in opens from Monday 9 am to 5 pm , Tuesday to Sunday from 9am to 9pm, except public holidays.
• You can WhatsApp your request to 5634 4587.

6. Bridging Service

• Email tis-cheer@hkcs.org or call 3106 3104 for details
• You can WhatsApp your request to 5634 4587.

7. Voice-Recording Service (VRS)

• Voice-Script recording of translated text in the 8 EM languages. (MP3 format)
• For promoting public resource information to the EM community.
• For public service providers
• Send through the request via fax or email at least 14 working days in advance.
• Email tis-cheer@hkcs.org or call 3106 3104 for details
• Download VRS Request Form (Word)
• Download VRS Request Form (PDF)
• Operation hours for VRS are from Monday to Sunday 8am to 10pm except public holiday
• Free of charge 

8. Sight Translation Service for Service Providers (STS)

• Verbal interpretation of the content of documents / certificates from 8 EM languages into English. (No more than two A4 pages)
• Written translation or notarization / certification is not included
• For public service providers
• Send through the request via fax or email at least 7 working days in advance.
• Email tis-cheer@hkcs.org or call 3106 3104 for details
• Download STS Request Form (Word)
• Download STS Request Form (PDF)
• Operation hours for STS are from Monday to Sunday 8am to 10pm except public holiday
• Free of charge