Q: Can I call CHEER for interpretation service?
A: Yes! CHEER provides free of charge Telephone Interpretation Service (TELIS) for all ethnic minority people in Hong Kong!
During operation hours of TELIS (Monday to Sunday 8am to 10pm, except public holiday), CHEER Interpreter provides immediate TELIS support to you!
Q: I want to talk to the school teacher and I have medical appointment soon, can I ask the service providers to arrange me an interpreter?
A: Sure! CHEER provides On-Site Interpretation Service (OIS), which is face-to-face interpretation service between you, service provider and Interpreter.
As OIS is upon request by public service provider, please request you public service provider to make application to CHEER. If you have difficulty in communicating to the service providers, please use our Telephone Interpretation Service (Refer to Q1).
Q: Can I ask CHEER to help if I can’t read the public service information written in English?
A: WhatsApp & Sight Interpretation Service (WSIS) can help!
Please bring along with the document and visit our centre drop-in service on Monday: 9 am – 5 pm; Tuesday to Sunday: 9 am – 9 pm (except for public holidays). CHEER interpreter provide verbal interpretation of brief documents or forms written in English into the 8 EM languages. You can access this service in WhatsApp with your request to 5634 4587.
Q: Do I need to pay for the service?
A: CHEER’s interpretation service is FREE OF CHARGE for ethnic minority service users.
For On-site Interpretation Service and Simultaneous Interpretation Service, they are upon request by public service providers and service charges should be bared by them. If you would like to use On-site Interpretation Service, please make request to your public service provider.