Public UtilitiesPrint

In our daily life, we always use some utilities and public facilities, such as water, electricity, gas, postal service and banking services. Here is some information about these services:

Electricity

Gas Services   

Water Serices      

 

Electricity

 1.   China Light & Power

Emergency Service: 2728 8333

Customer Service: 2678 2678

Customer Relations Managers are available during office hours from 09:00am – 06:00pm, Monday to Saturday (except Sundays and Public Holidays).

Fax: 2678 6368

E-mail: csd@clp.com.hk

Website: http://www.clpgroup.com/Pages/default.aspx

 

2.   Hongkong Electric Holdings Limited

Customer Account Enquiries

Monday to Sunday 9:00 AM to 6:00 PM (Except Public Holidays & Festivals which fall on Sundays): 2887 3411

Fax: 2510 7667

Account-by-Phone Service(24-hour Automated Telephone Service):  2887 3466  

Inspection & Technical Enquiries

Monday to Saturday 9:00 AM to 6:00 PM (Except Public Holidays): 2887 3455

Fax: 2510 7721

Electricity-by-Phone Service(24-hour Automated Telephone Service): 2887 3838  

Change Of Bill Language

(24-hour hotline): 2887 3321

           

Emergency Reporting

English (24-hour): 2555 4000

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Gas Services             

  1. Towngas – The Hong Kong and China Gas Company Limited

24-Hour Customer Hotlines

Emergency Hotline

Tel: 2880 6999

 

Customer Service Hotline

Tel: 2880 6988

For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.

 

Meter-Reading Reporting Hotline

Tel: 2880 5522

 

Household Services

Service Pledge Hotline

Tel: 2856 1331

 

Product Sales Enquiry Hotline

Tel: 2963 3000

 

Concession Scheme Hotline

Tel: 2856 1331

 

Website: http://www.towngas.com

 

      2.     Shell Hong Kong  – Shell Gas Hotline

Address: 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong

New Business Hotline: 2435 8388

Emergency Hotline: 2322 2000

Fax No.: 2435 7200

E-mail: hkshellgas-csc@shell.com

Website: http://www.shell.com/home/content/hongkong-en

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Water Services               

Water Supplies Department  

Customer Services Hotline (General, Water Supply, Billing & Consumership): 2824 5000  

E-mail for Enquiry, Complaints and Suggestion Form: wsdinfo@wsd.gov.hk

Website: http://www.wsd.gov.hk/en/home/index.html 

Addresses of Offices

Head Office

48th Floor, Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong

Tel. 2829 4500

Fax. 2824 0578

Hong Kong and Islands Regional Office

WSD Hong Kong Regional Building 611 King’s Road, North Point, Hong Kong

Mong Kok Office

128 Sai Yee Street, Mong Kok, Kowloon

Kowloon Bay Office

WSD Kowloon East Regional Building 11 Tai Yip Lane, Kowloon Bay, Kowloon

Cheung Sha Wan Office

WSD Kowloon West Regional Building 2 Lai Hong Street, Cheung Sha Wan, Kowloon

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