Public UtilitiesPrint
In our daily life, we always use some utilities and public facilities, such as water, electricity, gas, postal service and banking services. Here is some information about these services:
1. China Light & Power
Emergency Service: 2728 8333
Customer Service: 2678 2678
Customer Relations Managers are available during office hours from 09:00am – 06:00pm, Monday to Saturday (except Sundays and Public Holidays).
Fax: 2678 6368
E-mail: csd@clp.com.hk
Website: http://www.clpgroup.com/Pages/default.aspx
2. Hongkong Electric Holdings Limited
Customer Account Enquiries
Monday to Sunday 9:00 AM to 6:00 PM (Except Public Holidays & Festivals which fall on Sundays): 2887 3411
Fax: 2510 7667
Account-by-Phone Service(24-hour Automated Telephone Service): 2887 3466
Inspection & Technical Enquiries
Monday to Saturday 9:00 AM to 6:00 PM (Except Public Holidays): 2887 3455
Fax: 2510 7721
Electricity-by-Phone Service(24-hour Automated Telephone Service): 2887 3838
Change Of Bill Language
(24-hour hotline): 2887 3321
Emergency Reporting
English (24-hour): 2555 4000
- Towngas – The Hong Kong and China Gas Company Limited
24-Hour Customer Hotlines
Emergency Hotline
Tel: 2880 6999
Customer Service Hotline
Tel: 2880 6988
For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.
Meter-Reading Reporting Hotline
Tel: 2880 5522
Household Services
Service Pledge Hotline
Tel: 2856 1331
Product Sales Enquiry Hotline
Tel: 2963 3000
Concession Scheme Hotline
Tel: 2856 1331
Website: http://www.towngas.com
2. Shell Hong Kong – Shell Gas Hotline
Address: 36/F Shell Tower, Times Square, Causeway Bay, Hong Kong
New Business Hotline: 2435 8388
Emergency Hotline: 2322 2000
Fax No.: 2435 7200
E-mail: hkshellgas-csc@shell.com
Website: http://www.shell.com/home/content/hongkong-en
Water Supplies Department
Customer Services Hotline (General, Water Supply, Billing & Consumership): 2824 5000
E-mail for Enquiry, Complaints and Suggestion Form: wsdinfo@wsd.gov.hk
Website: http://www.wsd.gov.hk/en/home/index.html
Addresses of Offices
Head Office
48th Floor, Immigration Tower, 7 Gloucester Road, Wanchai, Hong Kong
Tel. 2829 4500
Fax. 2824 0578
Hong Kong and Islands Regional Office
WSD Hong Kong Regional Building 611 King’s Road, North Point, Hong Kong
Mong Kok Office
128 Sai Yee Street, Mong Kok, Kowloon
Kowloon Bay Office
WSD Kowloon East Regional Building 11 Tai Yip Lane, Kowloon Bay, Kowloon
Cheung Sha Wan Office
WSD Kowloon West Regional Building 2 Lai Hong Street, Cheung Sha Wan, Kowloon