Multilingual VCD to introduce how to use CHEER’s Interpretation Services

Two VCDs that are recorded in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai and Urdu languages were produced as part of CHEER’s dedication to help the ethnic minority (EM) service users in knowing how to use CHEER’s interpretation and translation services properly especially our one of a kind Telephone Interpretation Service (TELIS).

Three episodes recorded in the VCDs featuring three different interpretation services that CHEER offers:

1. TELIS. It is the most convenient interpretation service offered in Hong Kong and it is free of charge.  It is easy to use by simply dialing the interpretation hotline numbers and once connected; our interpreters are there to provide interpreting service.  This service will not only save the time but also will save users’ transportation money. 

2. On-site (Escort) Interpretation Service (EIS) which facilitate face-to-face communication between service users and service providers in the presence of CHEER’s interpreters and;

3. On-sight Interpretation Service (OSIS).  This service is for service users who received letters written in English which they cannot understand.  The users can visit the centre during drop-in hours in which CHEER’s interpreter can provide a verbal explanation of the content of the documents in the users’ native languages. 

It is hope that EM users could get access of our interpretation services thus facilitate their access to other public services such as social welfare, housing and employment etc. Thus, this VCD was produced for the good of all the EM living in Hong Kong as well as all public service providers serving them.

Copies of the VCDs are available from CHEER.  To obtain a copy or to find out more about our interpretation and translation services, please call 3106 3104 or email to cheer@hkcs.org for Ms. Chan.